Refund policy

Product Returns

We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition.

If you wish to return a faulty or damaged product, you must notify us through our “Contact Us” page and we set out our further requirements relating to return of such faulty or damaged products in our returns FAQs.

If we are unable at the time of return of a faulty or damaged products to replace such faulty or damaged products, we undertake to reimburse you for the amount you initially paid for your purchase of the products including any postage charges for such products.

Please note given the nature of our coffee products, we do not offer refund or exchange of our coffee products for a simple change of mind – our returns FAQs provide further details of our change of mind policy.